Product Overview

Product Introduction

The Agent Management System is an operations tool for LuckyPOS agents who manage restaurant merchants. It is mainly used to create and maintain merchant stores, review store activity, and support store setup.

The system gives agents a clear view of each merchant's basic store information and business data, so they can understand store status and provide support more efficiently.

For device management, agents can manage POS terminals and other store devices. Device activation controls whether a store can use the assigned hardware, helping keep each merchant's devices under the correct account and operating in a compliant state.

With these capabilities, agents can improve management efficiency, raise service quality, and build a smoother working relationship with restaurant merchants.

Core Functions

Core Function	Description
Merchant Management	Create and manage merchant stores
Merchant Orders	View all merchant order summaries
Device Management	Activate and manage hardware provided to merchant stores

Terms

• Android POS / Cash Register: A POS system running on Android. In this manual, it refers to LuckyPOS hardware used for ordering, cashiering, and related workflows.
• Ordering Tablet: A handheld device used by waitstaff to take customer orders.
• Store Management System: The management backend used by restaurant stores.
• KDS / Kitchen Display System: A kitchen display system that helps kitchen staff process orders by priority and item type.

Use Case

This system is intended for LuckyPOS agents who provide services to restaurant merchants. Agents can use it to manage multiple stores within their service area.

Requirements

• A login account must be provided by the platform or system operator.